These Terms and Conditions ("Terms") govern your use of 11+ Daily ("the Service"). The Service is operated by Egghead Studios Ltd ("Egghead Studios", "we", "us", "our"), a company registered in England and Wales. By creating an account or using the Service, you agree to these Terms. Please read them together with our Privacy Policy.
1. About us and how to contact us
The Service is provided by:
- Company: Egghead Studios Ltd, registered in England and Wales
- Company number: 17398942
- Registered office: 124 City Road, London, EC1V 2NX, England
- Email: support@11plusdaily.co.uk
You can also reach us through our contact form. If we need to contact you, we will use the email address registered with your account.
2. Who can use the Service
11+ Daily is intended to help children aged 9 to 11 prepare for the 11 Plus exam. Accounts must be created and held by a parent or legal guardian aged 18 or over. The account holder is responsible for the account, for any use of the Service by the child in their care, and for ensuring the child's use of the Service is appropriately supervised. The email address on the account must belong to the parent or guardian, not the child.
The Service is offered to families resident in the United Kingdom. We market and direct it to the UK only, and where our apps are available from the App Store or Google Play they are listed for the UK only. If you live outside the UK, the Service is not offered to you and you should not create an account. We may decline to provide the Service, or close an account, where we believe the account holder is not resident in the UK.
3. Your account
You must provide accurate account information and keep your password secure. You are responsible for all activity that takes place under your account. You must not share your login credentials, allow others to use your account, or attempt to bypass access restrictions. Please tell us promptly if you believe your account has been used without your permission.
4. Free trial
New accounts include a free trial. The trial gives you access to Pro features for the trial period at no charge. We will tell you the length of the trial when you sign up. You are not charged during the trial, and we do not ask for any payment or card details to start it. The trial does not automatically become a paid subscription. If you do not take out a paid subscription, your access to Pro features ends when the trial ends, and you can continue to use any free parts of the Service. We may change the length of, or withdraw, the free trial for future sign-ups at any time.
5. Subscriptions and billing
11+ Daily Pro is a paid subscription available on a monthly or annual basis. Subscriptions are billed in advance and renew automatically at the end of each billing period unless cancelled. You may cancel at any time through your account page, or, for a subscription bought inside one of our mobile apps, through your store account. Cancellation takes effect at the end of the current billing period, and Pro access remains active until then.
We may change subscription prices from time to time. If we change the price of a plan you are subscribed to, we will give you reasonable advance notice by email before the change takes effect, so that you can decide whether to continue. Price changes never apply to a billing period you have already paid for.
Where you purchase a subscription on our website, the sale is made by Egghead Studios Ltd. We take the payment, issue your receipt, and handle billing and payment queries directly. Card payments are processed for us by Stripe, who never share your full card details with us. Your card statement will show our name.
Subscriptions bought on our website are sold to customers in the United Kingdom only, and we accept UK payment cards and billing addresses for them.
Where you buy or manage a subscription inside one of our mobile apps, through the Apple App Store or Google Play, that store is the seller for that purchase and the store's own terms also apply. Apple or Google takes the payment, issues the receipt, and handles renewal, cancellation and refunds under its own policies. Sections 6 and 7 below describe subscriptions bought on our website; for a store purchase the store's policy applies instead, and some account actions have to be carried out in your store account rather than with us.
6. Your right to cancel (cooling-off period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have the right to cancel a new paid subscription within 14 days without giving any reason.
When you take out a paid subscription you ask us to provide access to digital content immediately, before the end of that 14-day period. You expressly consent to this and acknowledge that you will lose the right to cancel once we have started to provide the paid subscription. This waiver applies to each new paid subscription purchase. It does not apply to automatic renewals, and it does not affect the free trial (which is free of charge).
7. Refunds
Because access to the paid subscription starts immediately and the cooling-off right is waived as described above, we do not offer a refund window on a new paid subscription purchase.
Automatic renewals are different, because the waiver in section 6 does not apply to them. If a subscription renews automatically and you did not want it to, you have 14 days from the renewal date to ask us for a refund of that renewal payment, without giving a reason. This applies to both monthly and annual plans.
Separately, we refund where the law requires it, for example where the Service was not as described, not of satisfactory quality or not fit for purpose. There is no time limit on that and nothing in this section affects your statutory rights (see section 11).
For a subscription bought through the Apple App Store or Google Play, refunds are handled by Apple or Google under their own policies rather than by us. For a subscription bought on our website, we handle refunds ourselves. Either way, if you believe you are entitled to a refund, please use our contact form or email support@11plusdaily.co.uk and we will help, whichever route you bought through.
8. Acceptable use
The Service is for personal, non-commercial use in support of 11 Plus practice and revision. You must not:
- copy, reproduce, distribute, resell or commercially exploit any part of the Service or its content
- use automated means to access, scrape or extract content, or place an unreasonable load on the Service
- reverse engineer, decompile or attempt to derive source code, except to the extent this restriction is prohibited by law
- use the Service in any way that is unlawful, harmful, or that interferes with other users or the operation of the Service
9. Intellectual property
All question content, flashcards, study materials, software, designs and the 11+ Daily and Egghead Studios names and logos are owned by Egghead Studios Ltd and are protected by intellectual property laws. Every question in the Service is original to 11+ Daily and owned by us. We do not license, reproduce, resell or redistribute question papers, past papers, course material or any other content belonging to an exam board, assessment provider or third-party publisher. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Service and its content for the permitted purpose described in these Terms. All rights not expressly granted are reserved.
11+ Daily is independent practice software. It is not affiliated with, endorsed by or connected to GL Assessment, ISEB, FSCE, Bond, Oxford University Press, Atom Learning, or any school, exam board or assessment provider, and we are not an agent or reseller for any of them. Where we name another organisation, product or exam, we do so only to describe or compare what we offer. Those names remain the trademarks of their respective owners.
The Service does not award, issue or prepare anyone for any certificate, qualification or accreditation, and it does not produce written work on a pupil's behalf. It provides original practice questions that the child answers themselves.
10. Service availability
The Service is provided for educational support purposes only and is offered on an "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free or always available, and we may suspend, withdraw or change parts of the Service for operational, legal or security reasons. We do not guarantee any particular exam outcome or result.
11. Our liability to you
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be excluded or limited under English law, including your statutory rights as a consumer under the Consumer Rights Act 2015, which are not affected by these Terms
Subject to the above, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable, or for losses that arise because you used the Service other than as intended. To the extent permitted by law, and subject to the items listed above, our total liability to you in connection with the Service is limited to the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim.
12. Suspension and termination
We may suspend or close your account, or restrict access to the Service, if you breach these Terms, if we reasonably suspect misuse or unauthorised access, or if we are required to do so by law. Where it is reasonable to do so, we will give you notice first. You may close your account at any time through your account settings or by contacting us. Closing your account does not automatically entitle you to a refund (see section 7). Sections that by their nature should survive termination (including intellectual property, liability and governing law) will continue to apply.
13. Changes to the Service and these Terms
We may update these Terms from time to time, for example to reflect changes to the Service or to legal requirements. We will notify you of material changes by email or in the app before they take effect. If you do not agree to a change, you may close your account. Continued use of the Service after the changes take effect means you accept the revised Terms.
14. Events outside our control
We are not liable for any failure or delay in providing the Service caused by events outside our reasonable control, including failure of networks, hosting providers or payment providers, or other events that could not reasonably have been foreseen or avoided.
15. General
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. A delay in enforcing these Terms is not a waiver of our rights. You may not transfer your rights or obligations under these Terms without our consent; we may transfer ours to another company within a corporate reorganisation or sale of the business, and your rights will not be affected. These Terms, together with the Privacy Policy, form the entire agreement between you and us in relation to the Service. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
16. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you live in another part of the UK, you may bring proceedings in your local courts, and nothing in these Terms affects your rights under the mandatory consumer protection law of where you live.
17. Complaints and how to contact us
If you have a complaint or any question about these Terms, please contact us through our contact form or by email at support@11plusdaily.co.uk. We aim to resolve complaints fairly and promptly.